Why Saw Phaik Hwa has missed the point

Ms Saw Phaik Hwa seems to have missed entirely the concerns which commuters may have about crowded trains and stations.  She seems to be of the opinion that the issue is simply about ferrying commuters from Point A to Point B in the shortest possible time. She seems to think that the solution is a rather simple one: that commuters should “push” themselves in if trains are crowded, as she admitted doing so herself.

She is missing bigger concerns here – the safety and security of our trains and stations.
While overcrowding has given rise to frustrations and unhappiness among commuters who hope to get to their destination in time in a fairly comfortable manner, transport operators should be more aware of the safety and security concerns which are exacerbated by packed trains and stations.